Introduction
Welcome to Healthy Fit! These Terms and Conditions outline the rules and regulations for the use of Healthy Fit's website, products, and services. By accessing this website, we assume you accept these Terms and Conditions in full. Do not continue to use Healthy Fit's website or services if you do not agree to all the Terms and Conditions stated on this page
General Terms
- Meals are intended for the next day or should be consumed on the same day they are delivered
- The driver's waiting time at the agreed delivery location is 10 minutes from the time of arrival. If the customer does not respond to the call, the meals will be stored at the nearest Healthy Fit branch
- Clients must pay in full, whether a new subscription or a renewal, before any delivery will proceed
- Customers may cancel within the first 5 days of the meal plan. The unused balance will be refunded, minus a 200 AED cancellation fee. No refunds after the 7th day
- Refunds are processed using the original payment method and take 5–15 working days
- Each confirmed and paid referral earns a free snack on the client's next renewed plan
- Corporate discounts apply only under a formal agreement with Healthy Fit
Allergen Policy
- Healthy Fit makes every reasonable effort to accommodate declared food allergies and disliked ingredients
- Our kitchen is not a certified allergen-free facility, and all meals are prepared in a shared kitchen environment
- We take precautions to minimize cross-contamination, but because all meals are prepared in a shared kitchen, we cannot guarantee that they are entirely free from allergens or traces of allergens
- Healthy Fit does not accommodate severe, high-risk, or life-threatening food allergies, including severe allergies to nuts, peanuts, shellfish, or other allergens
- Customers with severe food allergies or medical conditions related to diet should consult their doctor or qualified healthcare professional before subscribing
- Customers are responsible for ensuring that their selected meals are appropriate for their individual dietary and medical requirements
- By subscribing to Healthy Fit, customers acknowledge and accept the potential risk of allergen exposure associated with a shared kitchen environment
- Healthy Fit cannot be held responsible for allergic reactions or adverse health effects resulting from cross-contamination or the unintentional presence of allergen traces
Refund & Cancellation Policy
- Refunds are only eligible within the first 5 days of service, covering only the unused days
- A 200 AED cancellation fee will be deducted from the refund amount
- No refunds will be processed after day 7 of the subscription
- Refunds will be made through the original method of payment
- Refund requests must be initiated via official Healthy Fit customer service channels
Delivery Policy
- All orders must be received hand-to-hand directly from the delivery driver by the customer or an authorized person receiving the order on their behalf, within the agreed delivery time window
- There is no delivery on Saturdays. Friday's delivery will include two meal sets, covering both Friday and Saturday
- Any changes, modifications, or requests related to an order must be communicated at least 48 hours in advance
- Healthy Fit is not responsible for orders that are left unattended or not received hand-to-hand. Exposure to heat or unsuitable conditions may affect food quality and safety. Any resulting loss, theft, damage, or spoilage will be the customer's responsibility
- If a delivery cannot be completed because the customer or their authorized recipient is unavailable during the agreed delivery time, the order will be considered delivered, and no replacement or refund will be provided
- Healthy Fit delivers to most areas across the UAE; however, certain remote, out-of-town, or difficult-to-access areas may be excluded from our delivery service
- Customers are responsible for storing all delivered meals in a refrigerator at a temperature below 5°C immediately upon receiving them
- For food safety and optimal quality, customers should heat meals in a microwave for at least 2 minutes before consumption, where applicable
Privacy Policy
- By accessing or using the Healthy Fit website or services, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy, our Terms & Conditions, and any other policies published on our website
- Healthy Fit reserves the right to update, amend, or modify this Privacy Policy and related policies at any time without prior notice
- Any changes or updates will be published on our website, and customers are encouraged to review the policies periodically
- Your continued access to or use of our website and services following any updates constitutes your acknowledgment and acceptance of the revised policies
- The updated version will become effective from the date it is published on the Healthy Fit website, unless otherwise stated
General Privacy Policy
Healthy Fit values your privacy and is committed to protecting your personal information. For more details, please review our Privacy Policy, which is incorporated into these Terms and Conditions
Use of the Website
- Customers must be 18+ or have guardian consent
- Use the website for lawful purposes only
- Healthy Fit reserves the right to refuse service or terminate accounts for misuse
- Healthy Fit does not guarantee the website will be error-free or uninterrupted
Products and Services
- Subscriptions are valid for 2 months: the month of subscription plus one additional month. Clients must use all of their subscription days before the subscription expires
- Half of the daily meals are chicken. The other half is the client's choice of beef, seafood, or chicken
- Meal selection and dislikes are customizable within the plan range; customizations beyond this may incur extra fees
- Subscription changes (upgrades, downgrades) must be settled within 3 business days
Meal Selection Policy
To maintain a consistent quality of service and streamlined operations, all meal selections must be made exclusively through our platform. This approach ensures uniformity in experience, quality control, and organizational efficiency for all clients
Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates
Health Disclaimer
- Healthy Fit meal plans are designed to support a healthy lifestyle and general nutritional goals and are not intended to replace medical treatment, professional dietary advice, or a medically prescribed diet
- Customers are advised to consult a qualified physician or healthcare professional before starting any meal plan, particularly if they have an existing medical condition, dietary restriction, or specific health concern
- Healthy Fit does not provide medical advice, diagnose, treat, or manage medical conditions
- Customers are responsible for determining whether a Healthy Fit meal plan is suitable for their individual health and dietary requirements
- By subscribing to Healthy Fit, customers acknowledge that they are doing so at their own discretion and responsibility and accept responsibility for their dietary choices and consumption of the meals provided